Hi everyone!  I'm Heather DeMarco at the business desk and as the week draws to an end, I'd like to bring your attention to a continuing problem as being reported to us by hundreds of customers across North America.  It's probably the fifth blog that we have written on the dirty tactics being employed by Doubleday and we can assure you that we will continue to write about Doubleday until we hear otherwise.
For months now we have been receiving hundreds of emails and phone calls from our customers complaining about how Doubleday is using very dirty tactics to scare its customers into paying bills that they don't even owe.  We have sent two of our investigators to look into the matter at hand and they have both come back with very similar conclusions.  It appears that this so-called book club is using its heavy hand to bully customers into paying what they call fulfillment fees.  The picture emerging is one of scary tactics, bullying strategies and in general harassment.  Here's the general situation:
A customer joins Doubleday because they would like to buy some of those bestsellers.  Doubleday starts sending monthly lists of books for the customer to choose from.  If Doubleday does not receive a return mail from the customer with their choice of books then they blatantly assume that the customer wants to receive everything on the list.  So they mail the books to the customer.
The customer receives these books and realizes that they did not ask to have these books sent to them so they send back the books unopened.  Doubleday in the meantime bills the customer for these purchases and when the customer attempts to tell Doubleday that they never ordered the books in question Doubleday then goes ahead and bills them for a fulfillment fee.
If the customer does not pay they then start a weekly bombardment of nasty letters threatening to take the customer to a collections agency and they keep this up for quite a while.  Some customers have told us that Doubleday has been sending them these nasty letters for almost two years and one customer in Toronto Canada has even told us that after receiving nasty letters for almost two years she is now receiving them in French the previous letters being in English.  When we asked her how much Doubleday was billing her for she told us $52.
There is something very wrong here.  Why would a reputable company such as Doubleday harass customers like this?  Especially in the case of this customer for $52 over a period of more than two years?  This customer told us that she never ordered any books and that she sent all of her unopened books back to Doubleday and even took the time to write a letter telling them not to send anymore books.  She even cancelled her account but yet these nasty letters keep coming.
Grow up Doubleday!  Stop harassing your customers.  Find something better to do with your time and energy.  Maybe you should take a long hard look at how you dispense your books and how you treat your customers.
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Have a great weekend.