Hello there!  I'm Matt Chadwick at the business desk and due to overwhelming response to one of our recent blogs on call centers in India, I'm going to tell you why these centers are causing such an uproar among many of our readers, experts, and both customers and the public as a whole.
Many of our readers are of the opinion that these call centers in India are benefiting several large corporations much more than our economy.  As a matter of fact, they feel that these large conglomerates are taking advantage of cheap labor in India to cut their overhead costs but at the same time they are depriving hundreds of thousands of Americans from earning a living.  These call centers are staffed by persons in India whose communication in English leaves much to be desired.  Many customers continue to complain that these call centers are providing less than adequate customer service, and that over 90% of the time the staff at these call centers have no idea as to how to help their customers.  In addition to poor English, their knowledge of the products and services that they are supposed to be supporting is almost nil and most of the time customers are kept waiting for at least half an hour before any semblance of support from the staff could be had.
The experts are saying that whereas companies such as IBM, AT&T, and others continue to lower cost by utilizing these call centers, they are also continuing to rob hundreds of thousands of Americans of earning a living.  For there are plenty of Americans who would only be too happy to work in these call centers but for the fact the going rate in America is a lot higher than in India.
The picture at present is very liquid and filled with emotion and steeped in opinion.  The feeling is that sooner rather than later something will have to be done and certain issues addressed.  If these companies choose to continue using call centers in India then they will probably continue to lose customers who will turn to other ways of getting things done.  Nothing could be more annoying for a customer who has to spend at least half hour on the phone trying to get service from a customer rep who does not understand English very well and who also has little idea as to how to help.
I would like to close by congratulating Jeff N Marquis and Kerry J Harrison on the release of the second edition of their book "Untapped Wealth Discovered."  This book was released last week and we are all expecting sales to blossom way past the figures for the first edition.
Well done folks!  Visit www.untappedwealth.com/order.htm to pick up your newest copy.