Hey there!  I'm Alix Shadonnay at the business desk and this morning I'd like to respond to hundreds of complaints that we have received over the past few weeks in response to a posting that we published on the Doubleday book club problem.
True it is that this company has been around for many years now and seems to have a very good reputation but there are a few tactics that it uses in order to literally bully its customers.  According to our readers the Doubleday book club is employing very sneaky ways to get their members to purchase books that they don't really want to buy.  Their books are very expensive and if you make the fatal mistake not to respond to their monthly mail where they send you a list of books to choose from, they assume that you want these books and they then ship them to you.  Then when you send them back you are charged for what they are calling fulfillment fees and even if you cancel your account this clown of a book club finds it necessary to send you biweekly letters threatening to send a collections agency after you.
It is the first time that I've heard of any company let alone a book club sending biweekly letters for more than a year with threats to discredit a poor customer who has not ordered books in well over a year and who has also cancelled their account.  As I see it, Doubleday has nothing better to do with its time!  It sees it as a productive strategy to threaten a customer over a period of well over a year for fees that in my mind are definitely not legitimate and furthermore the fee that Doubleday is claiming is more often than not for less than $60.  In addition, the Doubleday customer service team is often rude, discourteous, and very high handed.  What is a customer to do if they don't owe a fee but this book club keeps hassling them?  What is a customer supposed to do if they have cancelled their account and have repeatedly told Doubleday not to send anymore books? 
Shame on you Doubleday!  Why don't you take a deep breath and try another more accepting tactic rather than spending unproductive hours and tons of wasted paper.
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