A company paying attention
Hi there! I'm Jayna Sheffield at the Untapped Wealth business desk.
Today I would like to talk about a company who is really paying attention to its customer service. A few days ago one of its customers complained to its head office that they had been having some difficulty with one of its dry cleaning outlets. According to the customer, she had taken in a pair of pants to be repaired and dry cleaned. The customer had requested to have new elastic put in the waste and she had taken the pair of pants to the dry cleaning outlet almost a month ago. However, when she returned a few days ago to pick up her pants she was told that the pants had already been picked up.
When she told the man in charge at the dry cleaning outlet that she had never picked up the pants he became very nonchalant and told her that she had. She then demanded that he pay her for the lost pants which was a good pair of wool dress pants but he refused saying that he did not care. In his words "Go to the head office and complain if you want I don't care."
So our unhappy customer went to the head office and complained about what had happened to her. We sent one of our investigators to investigate this story and it turns out that the dry cleaning outlet had indeed lost the customer's pants but did not want to admit it. The head office has now stepped in and we are confident that they will be able to resolve this matter to everyone's satisfaction.
The lesson here is that the head office knows that this person is a customer of good standing and that she has been doing business with this particular outlet for a very long time and they are determined to keep her happy.
Good for them and if you would like to learn how to use good customer service to keep your customers happy then you can pick up a book written by Jeff N Marquis and Kerry J Harrison called "Untapped Wealth Discovered." This book will show you how to use good customer service to expand your customer base and increase your revenues 10 fold.
Visit www.untappedwealth.com/order.htm to pick up your copy.
Today I would like to talk about a company who is really paying attention to its customer service. A few days ago one of its customers complained to its head office that they had been having some difficulty with one of its dry cleaning outlets. According to the customer, she had taken in a pair of pants to be repaired and dry cleaned. The customer had requested to have new elastic put in the waste and she had taken the pair of pants to the dry cleaning outlet almost a month ago. However, when she returned a few days ago to pick up her pants she was told that the pants had already been picked up.
When she told the man in charge at the dry cleaning outlet that she had never picked up the pants he became very nonchalant and told her that she had. She then demanded that he pay her for the lost pants which was a good pair of wool dress pants but he refused saying that he did not care. In his words "Go to the head office and complain if you want I don't care."
So our unhappy customer went to the head office and complained about what had happened to her. We sent one of our investigators to investigate this story and it turns out that the dry cleaning outlet had indeed lost the customer's pants but did not want to admit it. The head office has now stepped in and we are confident that they will be able to resolve this matter to everyone's satisfaction.
The lesson here is that the head office knows that this person is a customer of good standing and that she has been doing business with this particular outlet for a very long time and they are determined to keep her happy.
Good for them and if you would like to learn how to use good customer service to keep your customers happy then you can pick up a book written by Jeff N Marquis and Kerry J Harrison called "Untapped Wealth Discovered." This book will show you how to use good customer service to expand your customer base and increase your revenues 10 fold.
Visit www.untappedwealth.com/order.htm to pick up your copy.
posted by Editor at
12:36 PM
Contact us to learn more.
0 Comments:
Post a Comment
<< Home