Good day everyone!  I'm Jeff N Marquis co-author of "Untapped Wealth Discovered."
This morning I'd like to highlight a dry cleaning service that seems to have forgotten how to treat its customers and because of this they stand to lose lots of business as well as long-time and loyal customers.  This complaint was submitted to us by a very unhappy former customer of London Cleaners, a dry cleaning service located in Toronto Ontario.
In mid January this customer took a pair of wool dress pants to London Cleaners to be dry cleaned and repaired.  She requested to have new elastic put in the waste of her pants and 10 days later she went back to retrieve her pants.  The regular London Cleaners clerk was not there and the temp clerk told the customer that she was unable to find the pants so she should return in a week or so because at that time the regular clerk would be back from vacation.
The customer returned a little over a week later and the regular clerk was there but he was unable to find her pants.  He checked his records and told her that she had already picked up her pair of pants but the customer was very adamant that she had not.  So the clerk checked again and a day later he phoned the customer to tell her that he could not find the pants.  At that point the customer insisted that she had not and she told the clerk that he should pay her for the loss of her good wool dress pants.
We sent one of our investigators to find out the rest of the story and in a nutshell:  London Cleaners had lost a good pair of dress wool pants costing almost $100 but did not want to admit to it and only wanted to give the customer a $30 credit as compensation.  They called their customer a liar and the clerk at the store did not seem to care whether or not the customer got her pants back.  The customer has since told London Cleaners that she will never return to their establishment but more unfortunate for London Cleaners is that they have displayed a very don't care attitude and the customer has told them that she will tell everyone in her condo complex not to take their dry cleaning to London Cleaners.  This customer has been a  very loyal customer for over 20 years but now she is going to take her business and that of others elsewhere.
Maybe London Cleaners should  take a step backwards and re-think their actions.  Nothing can be worse than by word of mouth negative advertising.
If you have a complaint that you wish to air on the Internet send it to us and if your story is a good one we'll be happy to publish it.