Hi everyone!  I'm Heather DeMarco at the Untapped Wealth business desk and I am going to start my morning by taking aim at the airline industry.

It seems as if some of our airlines are becoming a bit sloppy when it comes to customer service and how they treat their customers.  Late last year we had the Ryan airline in England mistreating a group of blind travelers by not allowing them to fly on one of their aircrafts.  At the present time we have pending law suits against Air Canada because they appear to be discriminating against blind and visually impaired passengers and mistreating passengers in wheelchairs.  In addition, this past weekend, they were ordered to pay compensation to two young passengers because they refused to let them on the plane because they arrived 45 minutes before they were supposed to catch a domestic flight.  It was alleged that the Air Canada agents were very discourteous to two young boys traveling from Montreal to Calgary and did not do anything to help out. 

Then we have a British airline who has implemented some rule that says that any passenger with leg problems wishing to travel with them needs to buy three seats in order to travel.

I am going to leave it up to you to judge for yourself but I would like to gently remind all airlines that they should be thinking twice before mistreating anyone.  The airline industry is very tenuous at best at the present time and travelers are not really in a mood to put up with their nonsense.  Travelers will choose the airline that best suits their needs and airlines that are most courteous to them.  Airlines cannot afford to be cocky and rude.  They have lots to gain by offering good customer service and lots to lose if they are unable to cater to the needs of the public.  May I remind them that we are now dealing with a rapidly aging travelling population who is going to be demanding more and more special needs services.